Important information - Our Terms and Conditions

Donations to Charities

Spreading Smiles, Donations to Charity, H-G Wales
  • 10% of any quarterly profits will be donated to charities - spreading smiles to more people in Wales, the UK and the world

  • We will choose a charity to donate to each quarter

  • There are so many we can help together.  For example: Samaritans Purse, Save the Children, Water Aid, Cancer Research, Animal Rescue Charities, Saving Endangered Animals and Wildlife Charities, Helping the Elderly Charities, Air and Sea Rescue Charities, Helping the Homeless Charities, Charities which help people with food, a home or a job...and many more...

 

Shipping Destinations, Estimated Delivery Times, and Costs

Flying Paper Airplane
  • Shipping Destinations:

    • Currently we are able to ship to the UK and Europe​

    • If you are interested in purchasing from us, but live outside of Europe, please contact us and we will be happy to explore if shipping would be feasible and cost effective for us and for you

    • We can deliver to your address or to another address you provide eg. if it is a gift for someone

  • Delivery Times:

    • Standard delivery to the UK and Europe:

      • Ready made cards and prints should be with you within 3 business days from receipt of payment​, if you are in the UK

      • Ready made cards and prints should be with you within 5 business days from receipt of payment​, if you are in Europe

      • On demand cards, prints and products should be with you within 15 days from receipt of payment

    • Faster delivery:

      • If you require your on demand products faster, please contact us to discuss what delivery time and cost would be feasible - depending on your order and location

    • We are not responsible or liable for delivery delays outside of our control.  We will contact you as soon as we are aware that this is the case and take steps to minimise the delay if possible

  • Shipping Costs:

    • Product prices are shown inclusive of VAT, but exclusive of shipping​

    • Shipping costs are shown inclusive of VAT, and are for standard delivery to the UK and Europe only

    • Shipping costs will be shown in your cart before checkout

    • Our products are shipped and sold on an unpaid Delivery Duty basis.  Please be aware that you may have to pay Import Duty or a Formal Customs Entry Fee upon or before delivery.  Please check your local legislation rules with regards to how this might impact your order

    • The table below shows the shipping costs for the UK and Europe

    • Shipping for either 1, or packs of 5 or 10, of our ready made cards is a flat fee of £1.50, irrespective of the number of single cards or packs, for the UK and £4.95 for Europe

    • Shipping for our A4 or A5 ready made prints, is a flat fee, irrespective of the number of prints, of £1.50 for the UK and £4.95 for Europe

    • Shipping for on demand products, irrespective of the product or the size of the order, is a flat fee of £4.95 to the UK and Europe​​​

    • For any number of ready made products in your order, you only pay one flat shipping cost of £1.50 for the UK and £4.95 for Europe

    • For any number of on demand products in your order, you only pay one flat shipping cost of £4.95 for the UK and for Europe

    • For orders over £45.00 we offer free UK shipping

 

Secure Payment Methods

Variety of Coins
  • Our H-G Wales and Wix Online Store:

    • The areas of our website which enable you to make online purchases has been developed using Wix Stores

    • The Wix Stores checkout process is secured by HTTPS / TLS encryption and it is safe for you to purchase from our site 

    • TLS (Transport Layer Security) is the standard security technology for establishing an encrypted link between a web server and a browser. This link ensures that all data passed between the web server and browsers remain private and secure. TLS is the industry standard and is used by millions of websites in the protection of their online transactions with their customers​​

    • Wix Stores only works with payment gateways that offer the highest level of security certification (PCI DSS Level 1)

  • Payment Methods:

    • We offer two online payment methods - PayPal or Wix Payments

  • Wix Payments:

    • A comprehensive, integrated payment processing solution built into this site

    • Allows us to accept debit or credit card payments

    • Provides secure online payments:

      • PSD2 SCA and PCI-compliant payment processing

      • Secure on-site and in-app checkout with HTTPS/TLS data encryption

      • Helps to avoid common fraud attacks with Wix’s AI and rule-based risk system

  • PayPal:

    • We can accept PayPal payments

    • You will be directed to PayPal when making the payment

 

Returns, Replacements or Refunds

  • We aim to offer high quality products and good customer service, however, occasionally unforeseen things might happen

  • We trust that you will be very happy with the products you order from us, however in the event that you are not, please just contact us and we will do our best to resolve any issues with you

  • Returns

    • Ready made cards and prints: should we not be able to resolve the matter to your satisfaction, please return the products to us unused, undamaged and in their original packaging, within 30 days of receiving them. We will provide an address for the return.  Once we have received any returned items, we will determine that they satisfy our returns conditions (received by us unused, undamaged, in original packaging, within 30 days) before issuing a refund or replacement

    • On demand products: since we will have made these products for you, we are unable to accept any returns of on demand products

  • Refunds or Replacements

    • We trust that this won't be the case, however should your order arrive damaged or faulty, then please just contact us within 3 business days of receiving it, and we will liaise with you to arrange either a replacement or refund via your original order payment method

    • Unfortunately we are unable to refund any shipping charges, and may need to charge shipping for any replacement
 

Intellectual Property and Copyright

  • This website and its content are the copyright of H-G Wales: © H-G Wales 2020

  • All rights reserved

  • You may not, except with our express written permission, personally or commercially distribute or use the content. Nor may you transmit it or store it in any other website or other form of electronic retrieval system

  • Any unauthorised copying, downloading, reproduction, display, redistribution of part of all content in any form will constitute an infringement of copyright

 

Data Privacy and Protection

  • Privacy Policy

    • This website is operated by H-G Wales and we are committed to protecting and preserving the privacy and information of our visitors and customers

    • A privacy policy is a statement that discloses some or all of the ways any website collects, uses, discloses, and manages the data of its visitors and customers. It fulfills a legal requirement to protect a visitor or client's privacy

    • This privacy policy sets out how we process any personal data we collect from you or that you provide to us through our website

    • Please read this policy carefully to understand what happens to personal data that you choose to provide to us, or that we collect from you when you visit this site

    • We confirm that we will keep your information secure and that we will comply with applicable UK Data Protection legislation and regulation

    • By visiting www.hgwales.com you are accepting and consenting to the practices described in this policy

  • Types Of Information We Collect From You

    • We collect, store and use the following kinds of personal information about visitors, users and members of our site and store:

    • Information you supply to us:  We receive, collect and store information you enter on our website or provide to us in any other way.  For example you may supply us with information about you, by filling in forms on our website, submitting a subscription form, when you become a member, or when you buy from our online shop. The information you give us is likely to include your name, address, delivery address, e-mail address, contact phone number, payment details and feedback

    • Information our website automatically collects about you: When you visit our site we are likely to automatically collect information such as the Internet protocol (IP) address used to connect your computer to the Internet, computer and connection information, purchase history, orders and invoices.  We will also use appropriate software tools to measure and collect information such as session information, including page response times, searches, length of visits to certain pages, page interaction information, and methods used to browse away from the page

    • Cookies: Cookies are small pieces of data stored on any website visitor's browser. They are typically used to keep track of the settings users have selected and actions they have taken on a site.  They do not provide us with any personal information nor do they allow us to access your computer in any way.  You can accept or decline cookies.  All web browsers automatically accept them, however you can modify your browser although this could adversely affect the performance of our website for you. Cookies are important because they help us and Wix to:

      • Provide a great online experience for you

      • Identify our registered site members and enable them to log in

      • Monitor and analyze the performance, operation and effectiveness of our site and the Wix platform.

      • Ensure the Wix platform is secure and safe to use 

  • Why We Collect The Above Information and Examples of What We Use It For

    • To enable you to make online purchases and payments and to enable us to fulfil our contract with you

    • For us or our third parties to ship your order to you

    • To be able to contact you when necessary

    • To provide you with information on new products and offers

    • To provide, operate, administer and improve our site, services and security

    • To comply with any applicable laws and regulations

  • Data Storage

    • Our H-G Wales website is produced and hosted on the Wix.com platform, and connected to our hgwales.com domain

    • Wix.com provides us with the online platform that allows us to sell our products and services to you

    • Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall

    • Wix may store and process Personal Information in the USA, Europe, Israel, or other jurisdictions, whether by themselves or with the help of affiliates and service providers

    • Wix’s data storage providers are contractually committed to protect and secure your data

    • Among other things, Wix will ensure that there is the adequate level of protection or that   relevant Model Standard Contractual Clauses are in place for the international transfer of EU users’ data

    • All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, and American Express.  PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers

  • How We Will Communicate With Our Site Visitors and Members

    • We will contact you by the email you provide to us, for marketing, promotion and update purposes.  You can opt out of receiving such messages at any time

    • We will also contact you by the email or telephone number you have provided to us, should there be a problem with your order or product, to enable us to resolve the matter together

  • Disclosure Of Your Information

    • We will not disclose, rent, or sell personal information about you with other people or companies, except the necessary information for our shipping partners to deliver your order

    • We will use all reasonable efforts to ensure that your personal data is not disclosed to regional/national institutions and authorities, unless required by law or other regulations

    • Wix cannot access, provide, rectify or delete any data that they store on our behalf without permission

    • Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will apply our privacy policy to the data

  • Third Party Links

    • Our site contains links to and from the third party websites. For example PayPal.  If you follow a link to any third party websites, please note that they have their own privacy policies and we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites

  • Your Rights:

    • Changes: It is important that your data is up to date and correct.  Please keep us informed of any changes at any point in the future

    • Access To Your Personal Data:  If you would like to access, correct, amend or delete any personal information we have about you, you are invited to contact us at hello@hgwales.com.  You have the right to ensure that your personal data is being processed lawfully (“Subject Access Right”). Your subject access right can be exercised in accordance with data protection laws and regulations. Any subject access request must be made in writing to hello@hgwales.com. We will provide your personal data to you within the statutory time frames. To enable us to trace any of your personal data that we may be holding, we may need to request further information from you. If you have a complaint about how we have used your information, you have the right to complain to the Information Commissioner’s Office (ICO)

    • Withdrawing Your Consent:  If you do not wish us to collect, process or store your data any more, please contact us on hello@hgwales.com

  • Changes To Our Privacy Policy

    • We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it

  • Contact

    • Should you have any questions or requests regarding this privacy policy, please contact us on hello@hgwales.com

 

Terms and Conditions

Law
  • This section, and the others on this webpage, form our terms and conditions (Terms).  They describe how the activities of our website visitors are governed, and the relationship between our site visitors and ourselves as the website owners

  • Website Owner, Our Offering, and Binding of Terms

    • This website is owned and operated by H-G Wales.  These Terms, and the Important Information website page content, set forth the terms and conditions under which you may use our website, and the products and services as offered by us. This website offers visitors the viewing and purchase of unique and original photos, designs, cards, prints and gifts. By accessing or using the website of our service, you approve that you have read, understood, and agree to be bound by these Terms

  • Website Use and Member Account Creation

    • In order to use our website, register as a member, and/or receive our products and services, you must be at least 18 years of age, or of the legal age of majority in your jurisdiction, and possess the legal authority, right and freedom to enter into these Terms as a binding agreement. You are not allowed to use this website and/or receive products and services if doing so is prohibited in your country or under any law or regulation applicable to you

  • Orders

    • We are pleased to accept online order and payment transactions.  Please see our Important Information section on secure payment methods​.  If the issuer of your card refuses to authorise payment to us, we will not be liable for any delay an/or non-delivery of your order

    • You are deemed to make an order with us by ordering via our online checkout process.  We will confirm your order

    • Our acceptance of your order takes place when we receive your payment

    • We may refuse to accept an order:

      • Where goods are not available​

      • When payment has not been authorised or made to us

      • If there has been a pricing or product description error

      • If you do not meet the eligibility criteria set out in our terms and conditions

      • If we believe your order is for commercial or other non-domestic concerns

  • Products, Pricing and Website Content

    • Whilst every effort is made to ensure the images and content on our site match as closely as possible to those of the actual product, some colours may vary​ and we may need to adjust the on demand images (size, crop, resolution etc.) to best suit a product you select

    • Prices are shown in pound sterling (£) and include VAT at the current rate

    • Whilst every effort to make prices, product descriptions and measurements as accurate as possible, no responsibility will be accepted for errors and omissions

  • Key Commercial Terms Offered To Customers

    • When buying an item, you agree that: (i) you are responsible for reading the full item listing before making a commitment to buy it: (ii) you enter into a legally binding contract to purchase an item when you commit to buy an item and you complete the check-out payment process

    • The prices we charge for our products and shipping are listed on the website. We reserve the right to change our prices for products displayed at any time, and to correct pricing errors that may inadvertently occur

    • Please read the sections on this page for Shipping, Returns, Refunds and Replacements

  • Right To Cancel

    • By distance selling law, you have the right to cancel your order, within 14 days of receiving it​

    • The cancellation period expires after 14 days

    • Your right to cancel does not apply to orders of £42.00 or less

    • In order to cancel, you must formally inform us by sending an email to hello@hgwales.com before the 14 day deadline, ensuring that you provide a clear statement of your decision to cancel

    • We will then acknowledge receipt of your cancellation by replying to your email

    • We will require the product to be returned to us, undamaged, within 14 days of your cancellation email to us

    • We will reimburse the product cost via your payment method, but not the shipping or return costs, within 14 days of receiving the product back from you

  • Retention Of Right To Change Offering

    • We may, without prior notice, change the products and services; stop providing the products and services; or create limits for the products and services. We may permanently or temporarily terminate or suspend access to the products and services without notice and liability for any reason, or for no reason

  • Ownership of Intellectual Property, Copyrights, Names and Logos

    • The website, content, products and services, and all materials therein or transferred thereby, including, without limitation, software, images, text, graphics, logos, patents, trademarks, service marks, copyrights, photographs, audio, videos, music and all Intellectual Property Rights related thereto, are the exclusive property of H-G Wales. Except as explicitly provided herein, nothing in these Terms shall be deemed to create a license in or under any such Intellectual Property Rights, and you agree not to sell, license, rent, modify, distribute, copy, reproduce, transmit, publicly display, publicly perform, publish, adapt, edit or create derivative works thereof

 

  • Right To Suspend Or Cancel A User Account

    • We may permanently or temporarily terminate or suspend your access to the service without notice and liability for any reason, including if in our sole determination you violate any provision of these Terms or any applicable law or regulations. You may discontinue use and request to cancel your account and/or any services at any time. Notwithstanding anything to the contrary in the foregoing, with respect to automatically-renewed subscriptions to paid services, such subscriptions will be discontinued only upon the expiration of the respective period for which you have already made payment

  • Indemnification

    • You agree to indemnify and hold H-G Wales harmless from any demands, loss, liability, claims or expenses (including legal fees), made against them by any third party due to, or arising out of, or in connection with your use of the website or any of the services offered on the website

  • Limitation of Liability

    • To the maximum extent permitted by applicable law, in no event shall H-G Wales, be liable for any indirect, punitive, incidental, special, consequential or exemplary damages, including without limitation, damages for loss of profits, goodwill, use, data or other intangible losses, arising out of or relating to the use of, or inability to use, the service

    • To the maximum extent permitted by applicable law, H-G Wales assumes no liability or responsibility for any (i) errors, mistakes, or inaccuracies of content; (ii) personal injury or property damage, of any nature whatsoever, resulting from your access to or use of our service; and (iii) any unauthorized access to or use of our secure servers and/or any and all personal information stored therein

    • We make no warranty that our website will meet your requirements or will be uninterrupted, timely or error free, that defects will be corrected, or that the site or the platforms that make it available are free from viruses or bugs or represents full functionality, accuracy, reliability of our website.  We will not be responsible or liable to you for any loss of content uploaded or transmitted through our website

  • Right To Change and Modify Terms

    • We reserve the right to modify these terms and conditions from time to time at our sole discretion. Therefore, you should review these page periodically.  Your continued use of the website or our products and services after any such change constitutes your acceptance of the new Terms. If you do not agree to any of these terms or any future version of the Terms, please do not use or access (or continue to access) the website or the products and services

  • Promotional Emails and Content

    • You agree to receive from time to time promotional messages and materials from us, by mail, email or any other contact form you may provide us with (including your phone number for calls or text messages). If you do not wish to receive such promotional materials or notices – please just notify us at any time

  • Preference of Law and Dispute Resolution

    • These Terms, the rights and remedies provided hereunder, and any and all claims and disputes related hereto and/or to the services, shall be governed by, construed under and enforced in all respects solely and exclusively in accordance with the laws of England and Wales.  Any and all such claims and disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales

  • Contact Information

    • For correspondence or questions please contact us by email or telephone​